Quand l'amélioration continue manque de stratégie : Faire les choses correctement ou faire les bonnes choses ?

Par Kevin Duffy, Kepner-Tregoe

Organizations over the past decade have invested millions, if not billions, of dollars in continuous improvement programs with the aim of removing waste and, ultimately, cost from their operations. Yet through a lack of consideration to strategic alignment they can end up wasting significant amounts of continuous improvement resources thereby undermining the philosophy and intent of the programs.

A key issue we observe in many organizations today is that their continuous improvement programs have become increasingly disconnected from the organization’s strategy and have evolved as standalone entities focused on efficiencies and cost. They are, therefore, much more focused on the operational context— “doing things right” (better)—rather than on the strategic context—“doing the right things”—which means finding solutions to concerns related to products and markets.

Executives are measured by how effectively their organization’s strategy is executed. And while the increased profits that come from an effective continuous improvement implementation are welcomed, it is rare that an organization can save its way to growth and glory without also enhancing its capabilities to innovate and expand.

To align operational initiatives with strategic goals, continuous improvement must be targeted at areas deemed to be of strategic importance. This is critical to the successful execution of the organization’s strategy.

L'amélioration continue ne convient pas à tous les secteurs de l'entreprise. Le type de discipline quotidienne requis dans un environnement de production peut être inutile, voire destructeur, dans le domaine de la recherche et du développement. Il est indéniable qu'il est important d'avoir de la discipline dans le développement de produits et de services, mais pas au point de décourager ou d'écraser la créativité dans ce qui est une source d'avantage concurrentiel pour l'organisation.

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