Problem Management

Available as:

  • In-house class
  • Public class
  • Virtual
  • In-Person

Languages:

CN
DE
EN
ES
FR
NL

Essentials

Kepner-Tregoe’s Problem Management workshop provides a time-tested, systematic approach to help resolve technical and IT issues and get to root cause fast. Our best practice ITIL®-recognized troubleshooting methodology helps minimize negative business impact and increase IT stability. This is accomplished by reducing time-to-resolution through efficient data gathering and analysis, objective-driven resolution, and successful implementation for rapid recovery.

Two young employees discussing a point

What You Get

  • 4 days led by an expert instructor
  • Access to digital tools and resources
  • Skills to execute a high-quality and consistent troubleshooting process
  • Certificate of completion
  • Certification Credits : 2.8 CEUs
Select Format
Select Country
  • Germany
  • United Kingdom
  • Malaysia
  • China
  • China - Hong Kong
  • Singapore
Select Date
  • Nov 5 2024 - Nov 7 2024
    Munich
    GER
    1,995  EUR
  • Sep 10 2024 - Sep 12 2024
    London
    ENG
    1,475  GBP
  • Jun 11 2024 - Jun 13 2024
    Penang

    RM 3,400 for 3 or more
    Workshop Hours:
    9:00am - 5:30pm (UTC+8)

    ENG
    4,000  MYR
  • Sep 24 2024 - Sep 26 2024
    Kuala Lumpur

    RM 3,400 for 3 or more
    Workshop Hours:
    9:00am - 5:30pm (UTC+8)

    ENG
    4,000  MYR
  • Jun 18 2024 - Jun 20 2024
    Shanghai

    CNY 9,200 for 3 or more
    Workshop Hours:
    9:00am - 5:30pm (UTC+8)

    CHI
    ENG
    10,800  CNY
  • Jul 9 2024 - Jul 11 2024
    Beijing

    CNY 9,200 for 3 or more
    Workshop Hours:
    9:00am - 5:30pm (UTC+8)

    CHI
    ENG
    10,800  CNY
  • Sep 10 2024 - Sep 12 2024
    Hong Kong

    HKD 11,500 for 3 or more
    Workshop Hours:
    9:00am - 5:30pm (UTC+8)

    ENG
    13,500  HKD
  • Jul 3 2024 - Jul 5 2024
    Singapore

    SGD 1,900 for 3 or more.
    Workshop Hours: 9:00 am - 5:30 pm (UTC+8)

    ENG
    1,900  SGD
  • Sep 18 2024 - Sep 20 2024
    Singapore

    SGD 1,900 for 3 or more.
    Workshop Hours: 9:00 am - 5:30 pm (UTC+8)

    ENG
    2,200  SGD
Participants
Select Language
Select Date
  • Jun 4 2024 - Jun 13 2024
    Singapore

    4-6 June & 11-13 June,
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    1,900  SGD
  • Jun 4 2024 - Jun 13 2024
    China - Hong Kong

    4-6 June & 11-13 June,
    Workshop Hours: 8:30 am - 12:30 pm (UTC+8)

    ENG
    11,500  HKD
  • Sep 24 2024 - Sep 26 2024
    USA

    Workshop Hours:
    10am - 6PM (ET)

    ENG
    2,295  USD
  • Sep 24 2024 - Sep 26 2024
    Canada

    Workshop Hours:
    10am - 6PM (ET)

    ENG
    2,985  CAD
Participants
Total:
0

To see the total select country, date and number of participants

To see the total select language, date and number of participants

In this county services are provided by the official KT licensee.

* Before applicable taxes

Class seats guaranteed with payment. Seat reservations held for 72 hours.

Contact us to inquire for more details or have the workshop customized upon your corporate needs.

  • Audience

    Ideal for service desk staff, problem managers, quality managers, analysts, technicians, subject matter experts, auditors, engineers and others responsible for resolution of critical incidents and problems.

  • Benefits

    • Drives a high-quality and consistent troubleshooting process
    • Gets you to the root cause of problems faster
    • Enables your team to think and communicate clearly and confidently under pressure
    • Eliminates trial-and-error behavior, waste, and loss of key data
    • Creates a seamless information flow and knowledge sharing
    • Ensures that everyone speaks the same “problem-solving language”
  • Skills Developed

    • A structured, critical-thinking approach to analyze problems, get to root cause, select the best fix or workaround, and to proactively avoid problems
    • Systematically clarify and prioritize problems
    • Clearly describe a problem and gather the most relevant data
    • A strategic approach to problem solving based on problem type, e.g. start-up and recurring problems
    • How to capitalize by making thinking visible
    • Succinct and effective stakeholder communication and resource management throughout the problem life-cycle
  • Return on Investment

    Kepner-Tregoe’s Problem and Incident management solutions have been used worldwide to help organizations maximize ROI. Using our systematic approach for managing problems, KT clients have achieved dramatic improvements, such as:

    • Shortened Mean Time to Resolve
    • Reduced Time-to-Close
    • Increased First-Time-Fix Rate
    • Improved Customer Satisfaction
    • Maximized Customer Lifetime Value
    • Greater IT Stability and Production Uptime
  • Quotes

    “Using the Kepner-Tregoe process, I am able to resolve customer issues quicker. Because of this, my backlog has been reduced over 65%. I can spend more time on other customer issues.”

    — Plant Engineer

  • Brochure

Contact Form

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Contact Us

For inquiries, details, or a proposal!