The KT Playbook establishes a “one-best-way” to attack problems or incidents successfully every time, by tailoring your business processes, contractual agreements, and communication protocols with KT’s best-in-class critical thinking framework. The output is a customized reference manual and training guide that can be used by both new and senior staff to professionally manage critical situations with confidence.
Playbook creation begins with a series of team interviews for a strategy review or creation, then continues with process and workflow reviews. Finishing touches are to integrate the best of what you already do with global best practices to position your organization towards achieving optimal results.
