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Problem Analysis Learning Path (PA)
Details
- Type: Learning
- Time: 10 hours
- Cost: Paid
This badge earner has completed the KT Problem Analysis Learning Path. They have acquired the foundational skills to understand how to clearly describe a problem, compare it to similar things that do not have the problem but could, develop and test hypotheses and confirm the true cause of a problem before taking action to implement a fix. They are able to ask specific questions to gain clarity, identify missing information and arrive at clear, data-driven conclusions under time pressure when needed.
Earning Criteria
The person having earned this badge has successfully completed the KT Problem Analysis Learning Path eLearning modules for Problem Analysis
Has attended at least one 2-hour coaching session to review and discuss their practical application work
Skills Gained:
Click any of the categories to the right to show specific skills gained:
Critical thinking
- Correct Approach
- Appropriate Involvement
- Clear Communication
KT Problem Analysis
- Data Gathering
- Hypothesis Testing
- Thinking Beyond the Fix
Questioning Skills
- Expand Understanding
- Clarify Context
- Confirm Specifics
Issue Resolution
- Efficient use of Processes
- Reliable Results
- Resolution under Pressure
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