KT Coach

Ideal for senior engineers and managers with responsibilities for technical support, problem management, incident management, escalation management and continual service improvement. Anyone involved in behavior change management, implementing the KT methodology.

• Learn a coaching framework to Observe, Reflect, Communicate, and Assist (ORCA)
• Develop and certify your capabilities as a qualified change agent
• Provide professional “real-time” problem-solving application support for engineering staff
• Ensure continuous learning for staff with regular and frequent feedback
• Drive behavior change by maintaining a targeted focus
• Provide visibility to stakeholders and sponsors on adoption and outcomes
• Based on KT’s globally-proven ORCA coaching framework

• Recognize components of effective troubleshooting behavior
• Analyze individual and team performance
• Identify gaps in the troubleshooting system
• Identify gaps in problem-solving skills
• Provide effective, pinpointed feedback about individual performance
• Offer coaching tailored to the individual’s style and needs

Organizations that have adopted KT’s implementation and coaching model have seen the following results:

• Shortened mean time to resolve/restore by up to 75%
• Reduced escalation rate by 40%
• Improved customer satisfaction to 90% and above
• Reduced backlog by 42%

Candidates must have previously attended the Kepner-Tregoe workshop matching the KT process they want to coach.

“KT is more than a product or idea, it is a structured approach to critical thinking that allows people to see problems and opportunities clearly”

— John Engquist, Project Manager – Burgess Norton Manufacturing

Please fill out the form to receive a brochure for this class