Frontline for Operations

KT Frontline is our most introductory level troubleshooting workshop. It is ideal for anyone whose responsibilities include reacting to and solving problems on the spot and escalation to experts, when necessary. Examples: Shop floor employees, Production line workers, Assembly team members, Maintenance apprentices, Machine operators, High-performance team members, and Team leaders.

• Find cause faster and safely: Start troubleshooting immediately when the problem starts and improve your resolution time by gathering quality data and knowing how to zero in on the most likely possible cause
• Real results, after just one day: Learn and repeatedly practice essential troubleshooting concepts in an interactive simulation; equipping you with the skills you need to immediately improve your day-to-day problem solving
• Build confidence in today’s increasingly complicated environment: By learning to gather accurate data in a consistent format, frontline employees will avoid falling into the pitfalls of troubleshooting and increase confidence in their own abilities to solve the issue

• Define, clarify, and prioritize issues
• Ask core questions to uncover critical data required for troubleshooting effectiveness
• Ability to accurately describe issues and structure documentation to guide next steps
• Learn the secret to great troubleshooting – comparing “what is working” to “what is not working”
• Identify the most likely cause by assessing possible causes against facts

“I can truly give credit to the simulation practice which gave these folks the confidence, knowledge, AND ability to apply the problem solving skills to their work issues.”

– Quality Improvement Manager, Aerospace Company

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