The Fundamentals of Troubleshooting: Simulation in Four Steps

apr 3, 2018
Schuif Img

Troubleshooters in all walks of life prepare for real-life calamities by working through case studies that try to replicate the pressure cooker they find themselves in when things have gone pear-shaped.

Join Cynthia Christie as She Demonstrates a Simple Yet Effective 4 Step Troubleshooting Method Providing Practice Opportunities in Real Life Simulation Scenarios

Event: HDI 2018

Date: April 10, 2018

Location: MGM Grand Las Vegas, NV

Whether you’re a seasoned veteran who wants to test your ability to handle unknown technical challenges, a manager seeking fundamental troubleshooting behaviors, or a junior technician looking for insights to unravel a technical incident, this interactive, gamified workshop is right up your alley. This is a cloud-based environment that presents challenging troubleshooting scenarios using LEGO® Mindstorms® robots to help the learner experience the complexity an incident while learning the four fundamental steps of troubleshooting that drive quality documentation.

Note: Conference attendance and registration allows access to this and other sessions.

Register for the Conference

Cindy has over 13 years’ experience with Kepner-Tregoe identifying the gaps in processes that can be improved with systematic troubleshooting practices. Cindy has worked within a range of industries including telecommunications, finance, energy, government, healthcare/pharmaceutical, construction, manufacturing, and automotive. She facilitates Kepner-Tregoe workshops and provides needs assessments, process mapping, and analysis. Cindy is certified in ITIL practices, is a Project Management Professional and Senior Professional in Human Resources. Her recent consulting projects include optimizing Incident Management organizations at various global companies.

Neem contact met ons op

Voor vragen, details, of een voorstel!