La résolution de problèmes et la simulation Kepner-Tregoe améliorent la gestion des incidents, des problèmes et des changements.

Every company has potential problems to solve and critical decisions to make

Christoph Goldenstern, VP of Strategy & Service Excellence, explains how Kepner-Tregoe’s new virtual troubleshooting simulation supports IT Service management teams to drive improvements in incident, problem and change management.

With complicated situations, organizations must engage in a deliberate problem solving approach. That’s where Kepner-Tregoe comes in. This new plug-in tool for ServiceNow helps organizations bridge the gap between the classroom and real-world. Teams can now practice critical problem solving skills in an authentic, but safe learning environment, driving down the time to proficiency.

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