Service management professionals from all corners of the enterprise are coming together in Las Vegas April 19 – 24 and the Kepner-Tregoe team will be there! Knowledge15 continues to be the landmark gathering of IT professionals learning how to leverage cloud services to transform service management across the enterprise.
Stop by Booth 609
See a demo of the KT Plug-in available on ServiceNow
Sign up for our breakout session on Problem Management
Title: Structured Problem Analysis with Kepner-Tregoe, run jointly by ServiceNow and KT
Time/Date: Tuesday April 21 10AM – 12PM (21LA13)
Synopsis: What enables someone to be a good problem solver? Experience with the organization or systems you support? While this is true, that same experience can lead people to jump to decisions without working through the entire problem. This lab shows you the power of a structured approach to problem management. You will attempt to solve a real problem with just your experience and problem solving skills. Afterward, we will introduce you to the Kepner-Tregoe method inside ServiceNow and run through the same exercise to compare the results. You will leave this lab knowing how to get to root cause more consistently and be a true problem-solving guru!
Prerequisite: ServiceNow administration is helpful, but not required.
Have questions or, want to set up an appointment meet at the show? Contact Us