ServiceNow customers that use KT’s troubleshooting processes as part of their IT Service and Case Management approach, can now integrate KT thinking with the ServiceNow workflows.
The KT apps will have your teams successfully working together to restore service, find cause, and improve IT stability, by leveraging the Kepner-Tregoe best-practice troubleshooting methodology. This ensures sustainability and maximizes your ROI from the ServiceNow platform.
Incident Managers can quickly document data during an ongoing incident, while simultaneously tracking what data has been collected, and what critical questions still need to be asked by keeping information visible; all at a glance.
In combination with our world-class training, coaching and consulting, this app brings an aligned approach to your Root-Cause-Analysis (RCA), helping to identify true cause and create re-usable knowledge in the process.
The KT Case Management app will make your support engineers more effective and efficient when solving customer problems by leveraging Kepner-Tregoe’s best-practice troubleshooting methodology and improving your resolution time and customer satisfaction score.
Supports Kepner-Tregoe’s best practice, ITIL®-globally recognized troubleshooting methodology
KT solutions enable your service and support organization to get to root cause faster and improve the customer experience
Enables consistent problem documentation for easier review and the creation of reusable knowledge
The KT approach aligns process, capability and technology to increase efficiency and efficacy
Drives adoption and maximizes the ROI of your ServiceNow implementation
In combination with our world-class training, coaching and consulting solutions, KT apps for ServiceNow bring an aligned approach to the processes, technology and people strategy.
In combination with our world-class training, coaching and consulting solutions, KT apps for ServiceNow bring an aligned approach to the processes, technology and people strategy.
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