当Uniroyal Chemical Co., Inc.想在竞争中获得额外的优势时,他们一如既往地雇用了Kepner-Tregoe(KT)。

熟悉KT问题解决与决策(PSDM)流程,用于识别、指定和解决问题,该公司的持续改进团队使用KT的情况评估确定了需要改进的领域。该团队通过评估严重性、紧迫性和成长性方面的优先级,对五个影响最大的问题进行排序,并使用KT决策分析来选择最优先的问题。

眼前的问题是什么?"袋装合成橡胶的外观不佳"。详细说来,一些袋子鼓起来了,偶尔会靠在其他装袋子的滑板上。有时,整个滑板翻倒,撕裂袋子并污染产品。尽管受影响的袋子通常在运给客户之前就被发现了,但在过去一年中,由于这些问题,有99,000磅被拒绝的材料被重新包装、重新处理或报废了。该团队的工作?确定外观不佳的原因,并确定和实施最佳解决方案。

应用KT问题分析,确定了可能的原因,并通过分析和测试消除了许多原因。最后的答案是什么?某些类型的橡胶太软,在最初的冷却和沉淀期间无法被装入袋子,导致袋子变形和随之而来的倾斜。

With the root cause known, the team considered possible solutions following the KT Decison Analysis method. So what solution best met the preset criteria? Placing the bags into a box. Specifically, employees placed the bags into a reusable box to provide support and protection during the cooling and settling period. The box was removed from the skid prior to shipment. Through feasibility trials, the team demonstrated that this solution resolved the issue at hand.

After the solution was implemented, rejection of bagged bales due to poor appear- ance ceased. By using PSDM to gain an extra edge, Uniroyal increased production capacity and customer satisfaction and eliminated the costs of reworked and scrapped bales.