Consulting services from Kepner-Tregoe help improve efficiency, streamline operations, increase customer satisfaction and improve collaboration.
Our Expertise
Training
KT methodology empowers individuals to show unprecedented improvements in productivity, increased efficiency, and greater customer satisfaction.
Consulting
Consulting services from Kepner-Tregoe help improve efficiency, streamline operations, increase customer satisfaction and improve collaboration.
Training
KT methodology empowers individuals to show unprecedented improvements in productivity, increased efficiency, and greater customer satisfaction.
Our Consulting Tools
- Identify areas for performance improvement
- Define baseline metrics for improvement measurement
- Focus limited resources on critical opportunities
- Develop the implementation plan for maximum ROI
- Team interviews for strategy review or creation
- Review process needs and workflow structures
- Integrate current practices with new frameworks
- Understand and clarify issues to be addressed
- Data gathering from the targeted sources identified
- Test & verify possible causes, next steps
Our Best Capability Development Solutions
01
For Groups/Teams
Bring training directly to your team. Training can be delivered on site at your company at the time and location of your choice. Classes include realistic examples, extensive case studies, application on real issues, and one-on-one coaching led by a highly-trained KT facilitator. Learning can be tailored to address real issues and opportunities your company is facing right now. All classes come with the option of being delivered virtually.
02
For Individuals
Kepner-Tregoe workshops are held in most major cities throughout the world and are open for enrollment with the option to attend a public or a virtual class at a time that suits your schedule. You will learn KT concepts and practice realistic case studies with peers from many different industries. Also offered is self-paced eLearning for introduction courses or to reinforce past learning.
03
Self-Paced
Learners study at their own pace and according to their personal schedules. This means more convenience and less disruption. Designed with a dynamic mix of media to maximize engagement and learning retention. Includes learning materials and a knowledge assessment at the end of each course.
Client Success Stories
Challenges
Microsoft asked Kepner-Tregoe to help implement KT’s suite of rational processes to enable their engineers and advocates to successfully sort, clarify and prioritize issues, find the root cause of customer problems with accuracy and speed, make decisions on best next steps and minimize future customer concerns.
3.3%
improvement in customer satisfaction
27min
per case - average reduction of total time per incident
Results
To measure the impact of the KT training and support project for CSS customers, key metrics were recorded 12 weeks before the workshops and 12 weeks after. Results of total improvements during the first year:
1 day
per case - average reduction of total Days-to-Solve
Meet Our Experts
All regions
- North America
- Europe
- Asia
- Japan
News & Insights
BLOG
With the best of intentions, a company can easily commit to a dozen strategic initiatives. Of course, it can also launch 5 operational improvement programs simultaneously. Why wouldn’t they also add two major systems overhauls into the mix as well? Why not, indeed?
Contact Us
For inquiries, details, or a proposal!