In-house facilitation experts speed up troubleshooting
When timing is critical and quality is non-negotiable, excellence in execution makes the difference. Learn how Novartis achieved remarkable results with precision and speed:
The Situation
When a competitor withdrew a drug from the market, Novartis seized the opportunity to capture market share. To outpace the competition, Novartis faced the challenge of converting raw materials into bulk active pharmaceutical ingredients (API) for Novartis medicines under intense time constraints. This involved launching and validating a new production process for a key API, noted for being the most complex ever introduced in terms of chemistry and equipment. While the first batch met quality specifications, it fell short of the target yield, necessitating a swift resolution to prevent disruptions further up the supply chain.
The Approach
Expert facilitators from Novartis were brought in to lead the group and stakeholders through an efficient issue resolution process. Proficient in KT methodologies, these facilitators applied just the right amount of structure and method to harness the collective knowledge of the team effectively. They adeptly managed group dynamics, posed insightful questions, fostered creative thinking, and skillfully guided the group to successful outcomes. By leveraging the KT methodology in conjunction with the team’s expertise, the facilitators enabled the group to pinpoint essential data from a wide range of manual and electronic records, such as batch records, trends, development reports, and production shift logs.
The Results
- Identified and resolved issues: The root cause was identified, and effective solutions were implemented.
- Successful launch: The first production batch was completed within weeks, meeting its yield target.
- Record speed validation: The validation process was completed in record time.
- Increased market share: Market share and sales surged by 20%.
- Sustained improvement: The yield issue has not recurred, ensuring consistent production quality.
Developing your own inhouse problem-solving experts speeds up the resolution process and ensures compliance when things get tough.
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