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Manufacturing plant
Quality defects without known cause in manufacturing
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CrowdStrike – what happened?




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Problems solved in 2 hours? I don’t believe it!
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Webinar: Leaders – Harness your Information Ecosystem!




My car won’t start
The 4 Essential Patterns of Clear Thinking




customer support team
HCL – Transforming the customer experience
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Strategic CAPA Process Assessment in the Pharma industry reveals key insights
Support helpdesk workers taking customer calls
Customer Obsessed: Microsoft Customer Service & Support Embraces the Gold Standard in Problem Solving
Proving an “obvious cause” is not at fault leads to a surprising true cause and timely resolution




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The Learning Revolution – Problem Solving in the Age of Experiential Learning
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Consequences and Human Performance

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