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Quality defects without known cause in manufacturing
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CrowdStrike – what happened?

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Problems solved in 2 hours? I don’t believe it!
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Webinar: Leaders – Harness your Information Ecosystem!

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My car won’t start
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The 4 Essential Patterns of Clear Thinking

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HCL – Transforming the customer experience
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Strategic CAPA Process Assessment in the Pharma industry reveals key insights
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Proving an “obvious cause” is not at fault leads to a surprising true cause and timely resolution
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Customer Obsessed: Microsoft Customer Service & Support Embraces the Gold Standard in Problem Solving

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Consequences and Human Performance
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The Learning Revolution – Problem Solving in the Age of Experiential Learning

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