Process Mining

Lifting the digital footprint of your process

Every business process consists of a series of steps to deliver a business outcome. Optimizing these processes means delivering the best possible performance. Expert process mining results in a comprehensive, data-based depiction of all the activities taking place within your current processes. This facilitates the identification of areas where optimization will have the greatest impact.

Process mining tools interpret process data and then present results in a visual format that makes it easier to discover and improve any flows that are not optimized for maximum performance. Once all adjustments to the process flows have been implemented, process mining then enables precise monitoring as well as indicating potential automation opportunities.

What Diagnostics Is

Our Approach

  • Process Mining is a 4-step approach that starts with a clear definition of the project, followed by the extraction and preparation of the relevant process data, the modelling of the data, and ultimately the optimization of the process, based on what has been discovered. Once a process mining project has been completed, the insights gained are then used to develop an improvement plan. Ultimately, Process Mining can also provide dashboards and reporting features that will keep track of analyzed data and help visualize relevant inputs for KPI evaluations.

Blog/Whitepaper or CSS for PM

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Content

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4-step approach

Step 1
Step 2
Step 3
Step 4
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Step 1

Define what is going to be measured and assess the available data

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Step 2

Extract, prepare, and consolidate data into event logs

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Step 3

Create visual models and then analyze & interpret the data

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Step 4

Optimize the processes and then evaluate & monitor performance

Charts

Process Mining flow

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Key Benefits

Kepner-Tregoe has 65 years of experience in process excellence and will assist you in developing an effective business process improvement strategy.

Customer Success Stories

Challenges

Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.

400

Increased customer satisfaction

500

Engineer program satisfaction

Results

Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively

300

Operating costs reduced

Challenges

Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.

400

Increased customer satisfaction

500

Engineer program satisfaction

Results

Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively

300

Operating costs reduced

Challenges

Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.

400

Increased customer satisfaction

500

Engineer program satisfaction

Results

Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively

300

Operating costs reduced

Contact Us

For inquiries, details, or a proposal!