Details

  • Type: Learning
  • Time: 20 hours
  • Cost: Paid

This badge earner has completed the KT Problem Solving Learning Path for Situation Appraisal and Problem Analysis. They have acquired the foundational skills to understand how to set priorities for effective action in complex situations and how to find the root cause of problems. They are able to ask specific questions to gain clarity, identify missing information, test hypotheses and arrive at clear, data-driven conclusions.

Earning Criteria

Has successfully completed the KT Problem Solving Learning Path eLearning modules for Situation Appraisal and Problem Analysis and;

Has attended at least one 2-hour coaching session to review and discuss their practical application work.

Skills Gained:

Click any of the categories to the right to show specific skills gained:

Badge

Critical thinking

  • Correct Approach
  • Appropriate Involvement
  • Clear Communication

KT Situation Appraisal

  • Clarification and Prioritization
  • Action Identification
  • Involvement Planning

KT Problem Analysis

  • Data Gathering
  • Hypothesis Testing
  • Thinking Beyond the Fix

Questioning Skills

  • Expand Understanding
  • Clarify Context
  • Confirm Specifics

Issue Resolution

  • Efficient use of Processes
  • Reliable Results
  • Resolution under Pressure

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