Process Mining

Lifting the digital footprint of your process

Every business process consists of a series of steps to deliver a business outcome. Optimizing these processes means delivering the best possible performance. Expert process mining results in a comprehensive, data-based depiction of all the activities taking place within your current processes. This facilitates the identification of areas where optimization will have the greatest impact.

Process mining tools interpret process data and then present results in a visual format that makes it easier to discover and improve any flows that are not optimized for maximum performance. Once all adjustments to the process flows have been implemented, process mining then enables precise monitoring as well as indicating potential automation opportunities.

什么是诊断学

我们的方法

  • Process Mining is a 4-step approach that starts with a clear definition of the project, followed by the extraction and preparation of the relevant process data, the modelling of the data, and ultimately the optimization of the process, based on what has been discovered. Once a process mining project has been completed, the insights gained are then used to develop an improvement plan. Ultimately, Process Mining can also provide dashboards and reporting features that will keep track of analyzed data and help visualize relevant inputs for KPI evaluations.

Blog/Whitepaper or CSS for PM

详见下表

Content

Content

4-step approach

步骤1
第2步
步骤3
Step 4
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步骤1

Define what is going to be measured and assess the available data

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第2步

Extract, prepare, and consolidate data into event logs

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步骤3

Create visual models and then analyze & interpret the data

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Step 4

Optimize the processes and then evaluate & monitor performance

Charts

Process Mining flow

Content

Key Benefits

Kepner-Tregoe has 65 years of experience in process excellence and will assist you in developing an effective business process improvement strategy.

客户成功案例

挑战

提供一致且可重复的方法来帮助 CSS 更有效地解决客户问题,这与 Microsoft 开发“客户至上”文化以支持其新客户支持框架的战略保持一致。

400

提高客户满意度

500

工程师计划满意度

结果

客户满意度提升5%;净工作量减少了 6.5%;工程师计划满意度:提供一致且可重复的方法,帮助 CSS 更有效地解决客户问题

300

降低运营成本

挑战

提供一致且可重复的方法来帮助 CSS 更有效地解决客户问题,这与 Microsoft 开发“客户至上”文化以支持其新客户支持框架的战略保持一致。

400

提高客户满意度

500

工程师计划满意度

结果

客户满意度提升5%;净工作量减少了 6.5%;工程师计划满意度:提供一致且可重复的方法,帮助 CSS 更有效地解决客户问题

300

降低运营成本

挑战

提供一致且可重复的方法来帮助 CSS 更有效地解决客户问题,这与 Microsoft 开发“客户至上”文化以支持其新客户支持框架的战略保持一致。

400

提高客户满意度

500

工程师计划满意度

结果

客户满意度提升5%;净工作量减少了 6.5%;工程师计划满意度:提供一致且可重复的方法,帮助 CSS 更有效地解决客户问题

300

降低运营成本

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