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BB Test 3
Our Basic Beliefs
Our Basic Beliefs
Customer Success Stories
Challenges
Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.
400
Increased customer satisfaction
500
Engineer program satisfaction
Results
Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively
300
Operating costs reduced
Challenges
Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.
400
Increased customer satisfaction
500
Engineer program satisfaction
Results
Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively
300
Operating costs reduced
Challenges
Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.
400
Increased customer satisfaction
500
Engineer program satisfaction
Results
Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively
300
Operating costs reduced
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