Our Basic Beliefs The Core Values of KT 2

We are passionate about helping people and organizations work better.

We are focused on improving connections between people and systems. Building productive behaviors and turning data driven issue resolution into effective and meaningful results for our clients.

The Basic Beliefs extend the Statement of Purpose into the set of core values that underpin our business. They are the fundamental beliefs of the organization and therefore of the individuals that are employed by and associated with KT. These beliefs remain consistent and drive everything we do.

What Diagnostics Is

Our Basic Beliefs - The Core Values Of KT

Use Rational Process with a Passion

We will encourage a drive and passion for the ideas that provide solutions for our clients and colleagues through the use and transfer of our rational processes.

Create Value for Clients

Our work is designed to provide measurable value; in fact we work with our clients to prioritize targeted, sustainable improvements and then measure the value delivered.

Improve Quality and Provide Innovative Solutions

We will continually improve the quality of our services and search for new and creative ideas that will enable us to remain on the forefront of the application of rational thinking to business issues.

Build Trusting Relationships

We will continuously demonstrate and build respect for others, trustworthiness, and personal and professional integrity.

Customer Success Stories

Challenges

Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.

400

Increased customer satisfaction

500

Engineer program satisfaction

Results

Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively

300

Operating costs reduced

Challenges

Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.

400

Increased customer satisfaction

500

Engineer program satisfaction

Results

Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively

300

Operating costs reduced

Challenges

Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.

400

Increased customer satisfaction

500

Engineer program satisfaction

Results

Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively

300

Operating costs reduced

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